22 IT Support Interview Questions & Answers | Insider Interview Tips! (2023)

IT Support Specialist Duties and Responsibilities

IT Support Specialists are commonly employed within large organizations. The level of responsibility they have is dependent on the computer systems, network systems, and operating protocols utilized by the company. To be effective as an IT Support Specialist requires excellent communication and customer service skills along with in-depth knowledge of their area of specialism, and the ability to work at a fast pace. Broadly speaking, the duties and responsibilities of an IT Support Specialist fall into the following three categories.

PROVIDING IT SUPPORT TO CUSTOMERS AND CLIENTS

One of the main responsibilities of the IT Support Specialist is to offer IT-related advice, guidance, and support. They are also required to troubleshoot common IT problems and take steps to rectify them in order to ensure the organization maintains optimum efficiency. Within the majority of organizations that employ IT Support Specialists, ticketing systems will often be employed along with telephone support.

MONITOR, MAINTAIN & UPGRADE COMPUTER SYSTEMS

It will be the IT Support Specialist’s responsibility to keep a check on an organization’s computer systems and ensure they are backed up, upgraded, and serviced periodically. They will also be required to ensure all software packages and plugins are updated as per manufacturers operating instructions and guidelines.

DATABASE SUPPORT

The IT Support Specialist may also be required to maintain organizational database systems including ensuring data relating to customers and clients is stored and used in line with local GDPR protocols and/or data protection regulations.

ESSENTIAL SKILLS AND QUALITIES NEEDED TO WORK IN IT SUPPORT

• There are numerous skills and qualities needed to work in IT support. In no particular order, these include:
• Possessing an in-depth knowledge of IT systems and computer networks;
• Having exceptional communication skills;
• Being great at customer service;
• Having an understanding of how to quickly solve complex IT problems;
• Able to work at pace;
• Be able to utilize creative thinking skills to ensure the solutions you provide are effective;
• Demonstrate strong attention to detail skills;
• Be prepared to take responsibility for your continuing professional development and ensuring you stay updated with developments from across the IT industry.

The following four tips will make a significant difference to not only your IT support job interview preparation but to how you perform on the day! Read and implement each of the four tips below to increase your chances of success.

IT SUPPORT INTERVIEW TIP #1

Your IT support job interview will consist of motivational and behavioral questions. Motivational interview questions focus on why you have applied, why you want to work for their company, what you can bring to the role, and why you want to work in IT support. Behavioral interview questions assess how you have performed in previous situations similar to those required within IT support. Be sure to prepare answers to all 22 questions listed on this page if you want to be successful at your IT Support Specialist job interview!

IT SUPPORT INTERVIEW TIP #2

You may also get asked a series of IT technical interview questions, too. It is your responsibility to ensure your knowledge of common IT problems and how you would resolve them is up to date. We also advise that you consider what steps you take periodically to keep your knowledge of IT developments and your technical abilities up to date.

IT SUPPORT INTERVIEW TIP #3

Before attending your IT Support Specialist interview, carry out some research into the company you are hoping to join. Visit their website, their LinkedIn corporate page, and their social media pages to brush up on their latest news stories, what they do as a company, and what their plans are. If the interviewer says to you, tell me what you know about our company, you will then be able to give a concise and genuine answer.

IT SUPPORT INTERVIEW TIP #4

At the end of your IT support job interview, the hiring manager will give you the opportunity to ask some questions of your own. Avoid asking questions relating to holidays, perks, salary, or benefits. Instead, ask smart questions such as:

1. What would you need me to concentrate on in this role within the first few weeks of starting if I am successful?
2. What advice would you give to the successful candidate who wants to do a good job in the role?
3. What are the most common IT support problems within the organization?

DOWNLOAD RICHARD MCMUNN’S 22 IT SUPPORT INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW!

I have an interview tomorrow 🙈

UPDATE: I got the job offer.
THANKS Richard 👍

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

I have an interview I'm so nervous 😭

Update: I GOT THE JOB

Thank you so much! I went today and got the job on the spot!

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

The complaint steps literally saved me for my interview earlier, thank you!!:)

This is excellent !!

This is so helpful. Thank you so much for the tips and advice!

I got the job! Thank you!!

Question 1,
Full Suggested Answer & Detailed Response

Question 2,
Full Suggested Answer & Detailed Response

Question 3,
Full Suggested Answer & Detailed Response

Question 4,
Full Suggested Answer & Detailed Response

Question 5,
Full Suggested Answer & Detailed Response

Question 6,
Full Suggested Answer & Detailed Response

Question 7,
Full Suggested Answer & Detailed Response

Question 8,
Full Suggested Answer & Detailed Response

Question 9,
Full Suggested Answer & Detailed Response

Question 10,
Full Suggested Answer & Detailed Response

Question 11,
Full Suggested Answer & Detailed Response

Question 12,
Full Suggested Answer & Detailed Response

GET ACCESS NOW

• 30-Day Money Back Guarantee

Bonus

150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.

$15.00 Value, Yours FREE

Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.

• 30-Day Money Back Guarantee